Resume
Experience
Sept 2023 - Present
Product Manager (Wireline E-commerce)
TELUS Digital
Toronto, Ontario
• Led the end-to-end product life cycle for a new internet renewal flow, offering customers an alternative method to calling in, and achieved a 10% increase in internet renewals within the first 2 weeks of launch
• Created and implemented a new product roadmap as a result of changing OKRs and team resourcing
Nov 2022 - Sept 2023
Product Manager (Support/Chat/Forms)
TELUS Digital
Toronto, Ontario
• Created and presented a 5 year $1.5M revenue forecast projecting savings of over $4M in operational expenditure
• Developed product roadmaps in collaboration with stakeholders to ensure timely launches and manage team capacity
• Wrote working agreements for teams with shared resources to optimize team efficiency resulting in a 60% increase features launched per sprint
May 2021 -Nov 2022
Junior Product Owner
TELUS Digital
Toronto, Ontario
• Led a 15 person cross-functional team and over 10 stakeholders through 14 device launches and 10 offer campaigns to meet and exceed the set online sales target of 31.3K
• Surpassed target sales by 10% by analyzing the amount of clicks and amount of purchases on past campaigns, using Adobe analytics dashboards, to determine the prioritization of offers on the TELUS website
• Optimized workflow by improving clarity of processes between marketing and implementation teams through documentation, increasing overall task completion rate by 30%
May - Aug 2020
Product Management Analyst
Hockeystick
Toronto, Ontario
• Analyzed key success metrics such as number of button clicks and new user sign ups in Mixpanel to determine features of high traffic to reduce task completion time by 50%, improving the user experience
• Led the product development of a networking application for start-ups through creating product roadmaps to ensure all user requirements were implemented
• Improved team efficiency through leading retrospective meetings and prioritizing product features to launch a financial data management application within customer timelines
Education
2016 - 2021
University of Waterloo
Bachelor of Applied Science, Systems Design Engineering (Co-op)
Waterloo, Ontario
At the University of Waterloo, I graduated as a System Design Engineer. Over the 5 years I completed 6 co-operative positions and took many courses. Some relevant courses include Human Factors in Design (User Journey Maps) and User Centered Design (Personas, Design Walkthroughs etc.). I also took a C++, Python and MATLAB course.
Tools
Figma
Adobe Analytics
JIRA/Confluence
Microsoft Suite
Github
Methodologies
A/B Testing
Requirements Gathering
Wireframing
User interviews
Roadmapping
Competitive Analysis
Skills
Communication/Leadership
Project Management
Stakeholder Management
Problem Solving
Organizational