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Resume

Experience

Sept 2023 - Present

Product Manager (Wireline E-commerce)

TELUS Digital

Toronto, Ontario

• Led the end-to-end product life cycle for a new internet renewal flow, offering customers an alternative method to calling in, and achieved a 10% increase in internet renewals within the first 2 weeks of launch

• Created and implemented a new product roadmap as a result of changing OKRs and team resourcing

Nov 2022 - Sept 2023

Product Manager (Support/Chat/Forms)

TELUS Digital

Toronto, Ontario

• Created and presented a 5 year $1.5M revenue forecast projecting savings of over $4M in operational expenditure
• Developed product roadmaps in collaboration with stakeholders to ensure timely launches and manage team capacity
• Wrote working agreements for teams with shared resources to optimize team efficiency resulting in a 60% increase features launched per sprint

May 2021 -Nov 2022

Junior Product Owner

TELUS Digital

Toronto, Ontario

• Led a 15 person cross-functional team and over 10 stakeholders through 14 device launches and 10 offer campaigns to meet and exceed the set online sales target of 31.3K
• Surpassed target sales by 10% by analyzing the amount of clicks and amount of purchases on past campaigns, using Adobe analytics dashboards, to determine the prioritization of offers on the TELUS website
• Optimized workflow by improving clarity of processes between marketing and implementation teams through documentation, increasing overall task completion rate by 30%

May - Aug 2020

Product Management Analyst

Hockeystick

Toronto, Ontario

• Analyzed key success metrics such as number of button clicks and new user sign ups in Mixpanel to determine features of high traffic to reduce task completion time by 50%, improving the user experience
• Led the product development of a networking application for start-ups through creating product roadmaps to ensure all user requirements were implemented
• Improved team efficiency through leading retrospective meetings and prioritizing product features to launch a financial data management application within customer timelines

Education

2016 - 2021

University of Waterloo

Bachelor of Applied Science, Systems Design Engineering (Co-op)

Waterloo, Ontario

At the University of Waterloo, I graduated as a System Design Engineer. Over the 5 years I completed 6 co-operative positions and took many courses. Some relevant courses include Human Factors in Design (User Journey Maps) and User Centered Design (Personas, Design Walkthroughs etc.). I also took a C++, Python and MATLAB course.

Tools 

Figma

Adobe Analytics

JIRA/Confluence

Microsoft Suite

Github

Methodologies

A/B Testing

Requirements Gathering

Wireframing

User interviews

Roadmapping

Competitive Analysis

Skills

Communication/Leadership

Project Management

Stakeholder Management

Problem Solving

Organizational

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